To support the influx of new mobile devices onto the school network, Billanook required scalability to support the bandwidth and growth of rich media content into classrooms and web filtering to prevent access to undesirable content. Recognising the superiority of the Tesserent offering, Billanook moved swiftly to replace two incumbent vendor solutions with Tesserent’s full-service package that has exceeded expectations.
Like many leading schools in Australia, Billanook College’s network was facing the challenges of meeting the ICT needs of an increasingly IT focused teaching curriculum. The college knew that its existing Internet connection would need upgrading however the tipping point for action came as it was scheduled to implement a new iPad program at the beginning of 2013.
To support the influx of devices onto the school network, Billanook required:
- Scalability to support the bandwidth and growth of rich media content into classrooms
- Web filtering to prevent access to undesirable content
- Expert support to manage all aspects of a comprehensive web security solution
Billanook College soon recognised the superiority of the Tesserent offering from a technical, service and cost perspective, and moved swiftly to replace two incumbent vendor solutions with a full service package that has exceeded expectations.
Billanook College is an independent, coeducational Early Learning to Year 12 school in the outer eastern suburbs of Melbourne with a current enrolment of approximately 850 students.
The College was quick to adapt its teaching methods and curriculum to reflect today’s rapid rate of technological innovation and strived to become a leading school in the use of technology in the classroom. ICT is used by students throughout all areas of study from Early Learning to VCE, with web design, programming, collaborative project work, multimedia, databases, networking and processing data into information integrated into classwork.
However, it soon became apparent that the College’s existing security and connectivity provider solutions were inadequate to manage the scale and customer service requirements that Billanook’s progressive ICT offer would demand. As Raed Phizacklea, ICT Services Manager of Billanook College explained “We were confident that we had the best ICT curriculum and teaching methodologies in place but our network was in danger of letting us down. We needed a robust and secure network to ensure a safe environment for our students and staff, and we heard that Tesserent were leaders in this field.”
In addition to upgrading to a technically superior, robust and scalable solution, the ICT team at Billanook College wanted to reduce the amount of time they were spending managing the backend of their incumbent network security and connectivity providers. By outsourcing their entire network to Tesserent, Billanook was able to significantly reduce administrative time , boost network performance and enjoy the flexibility that Tesserent’s technical platform can offer growing schools.
Tesserent’s Managed Secure WAN connectivity ensures that the fibre Internet connection is filtered before its hits Billanook’s network, optimizing available bandwidth. As Raed observes “Tesserent’s ‘clean feed’ option is of particular advantage to Billanook with no requirement to locate hardware on-site. It has made a real difference to the quality of our network.”
As Billanook College has four distinct learning areas to service within the one 15 hectare campus, the elimination of costly hardware that requires both maintenance and regular upgrades is a key advantage for the school as the service consolidates all connectivity needs, regardless of the number of locations, into one Layer 2 network. Similarly, Tesserent’s Managed Security Solution is installed, configured and maintained by Tesserent’s expert engineers who offer 24/7 monitoring and service to ensure Billanook College has peace of mind that its students and teaching staff operate in a secure network environment.
“Management of security policies by trained support staff was a key consideration for us as we have rigorous standards to maintain,” noted Raed. Tesserent’s customer service has been professional, prompt and with a personal touch that gives us total peace of mind that our network is in the very best hands.” The transition from their old platform to Tesserent was handled extremely efficiently and impressed Billanook College from day one deployment.
Billanook College has enjoyed significant improvements and enhancement to its network operations since making the switch to Tesserent, including:
- Tesserent offers a superior technical solution at a competitively low cost
- By combining managed security with high-bandwidth connectivity further savings have been achieved
- The need for costly hardware has been eliminated
Exceptional Customer Service
- Billanook College describe Tesserent’s customer service as “10/10”
- As the device usage and ICT curriculum continues to increase, Tesserent’s network solution can be easily adapted to meet future needs
Enhanced Network Performance
- Faster, cleaner, safer and a more reliable network infrastructure
“We would rate tesserent 10/10 for expert customer service. They are excellent—always responsive and willing to go the extra mile.”
ICT Services Manager