Brimbank City Council‘s IT department were already stretched, with continued expansion of IT duties, to the maintaining legacy systems and juggling multiple projects. Add to the mix increasingly frequent and sophisticated attacks on the network and it was clear that the council needed to upgrade security infrastructure and seek expert advice
Brimbank City Council‘s IT department were already stretched, with continued expansion of IT duties, to the maintaining legacy systems and juggling multiple projects. Add to the mix increasingly frequent and sophisticated attacks on the network and it was clear that the council needed to upgrade security infrastructure and seek expert advice.
After a rigorous selection process, Tesserent’s Managed Security Service stood out from the crowd due to:
- Dependability and expertise of its Network Operations Centre team
- A single security appliance to replace 3 legacy devices
- 24 hour a day, 7 days a week monitoring
Since deploying Tesserent, Brimbank City Council has enjoyed a noticeable improvement in the quality and reliability of its network security infrastructure, reduced operational costs and significantly elevated IT service delivery for council staff and residents.
Brimbank City Council is the second largest municipality in Melbourne and the largest in the Western Region. And with the data and private information of its ratepayers being stored on its network, security is very much front of mind.
Brimbank’s incumbent web and mail filtering solution was cumbersome and unreliable which resulted in many time-wasting false positives. In addition, the existing IT team were spending a disproportionate amount of time on managing the in-house web and mail filtering rules and databases; time which could be spent on creating more value within the business. The rapid pace of multi-site growth, no plans to increase IT human resource and inherent problems with the existing technology prompted the council to investigate the feasibility and ROI of an outsourced managed security service.
Not only did Brimbank City Council require a technically superior security solution, they needed a highly skilled provider who could provide a scalable and cost effective solution
Tesserent worked closely with the IT team at Brimbank to understand the legacy issues and to deploy a robust solution that would address historic problems. Scalability was as the heart of their requirements due to the growth trajectory of the municipality. It was also essential to provide around-the-clock monitoring and alerts to combat increasingly sophisticated network threats and attacks.
Brimbank were highly impressed with Tesserent’s capabilities, particularly that a single security appliance could provide all three of the major services they were looking for in web filtering, mail filtering and firewall management. Confident of the expertise of their team, competitive pricing and exemplary feedback from existing customers, Tesserent were quickly determined as the ideal partner for Brimbank City Council.
Tesserent mapped out and implemented a seamless upgrade of the existing Firewall, Mail Filtering and Web Filtering configuration including configuration of VPN’s, and a full service delivery plan.
Additionally a High Availability backup appliance was installed at a secondary location to ensure a robust and redundant service.
The transition went smoothly and the new managed security solution swiftly eclipsed the previous infrastructure in terms of performance, costs and service delivery.
One of the key benefits for Brimbank City Council is that Tesserent’s web and mail filters require limited human intervention, a major change from its previous system. Whilst previously, staff had no means of releasing emails on their own without time consuming and cumbersome intervention from the IT team, Tesserent solutions means that users receive a report detailing their quarantined mail; users are empowered to whitelist and release which saves considerable time, in turn driving productivity.
Systems & Security Engineer at Brimbank City Council Daniel Bonello concludes, “We continue to be impressed by the ability of the Network Operation Centre team to respond to each and every incident in such a timely and expert way. Their service delivery is A1 and I cannot praise it highly enough. Tesserent has proven to be an excellent and scalable choice. Our partnership with them has allowed my team to focus on creating value within our organization as they no longer have to spend time tending or worrying about an inefficient system; Tesserent is a valued extension of our IT team.”
- Tesserent Next Generation Firewall (NGFW) technology and high spec security appliances had a dramatic change in performance and efficiency.
- Significantly reduced anticipated costs for additional IT staff and in-house hardware by outsourcing to Tesserent.
- IT staff are freed from spending substantial time managing and updating an ageing and inefficient system and can focus on value building projects within the council.
- Users are able to whitelist and release quarantined emails saving time for both users and IT department.
Peace of Mind
- 24/7 friendly, expert monitoring service and solutions.
- Hardware upgrades managed seamlessly.
“Tesserent has been managing our network security for the past four years. We based our initial decision to move to Tesserent on the need for our environment to be highly secure and one that did not require us to constantly spend valuable time to manage and monitor. Implementation of the Tesserent service proved to be a very simple and transparent process. Tesserent have since provided us with a consistently high level of friendly and rapid service. We had no hesitation in recently renewing our agreement with them.”
Manager Information Technology
Brimbank City CounciL