By outsourcing their entire Network Security requirements to Local Government experts Tesserent, City of Boroondara was able to implement its wish list of security protocols, including 24/7 365 days a year expert monitoring and service at approximately the same cost as employing dedicated staff, significantly improving performance, return on investment and peace of mind.
The City of Boroondara was struggling to manage the security and performance of its multiple network devices across numerous offices and locations. A local government budget meant that round the clock monitoring was out of the question and the lack of internal resource resulted in compromised standards of office hours monitoring and service delivery.
By outsourcing their entire Network Security requirements to Tesserent, The City was able to implement its wish list of security protocols, including 24/7 365 days a year expert monitoring and service at approximately the same cost as employing dedicated staff, significantly improving performance, return on investment and peace of mind.
The City of Boroondara is a metropolitan Council, representing more than 165,000 people in the innereastern suburbs of Melbourne. With approximately 1,000 users of the network spread across remote offices, library branches, waste transfer stations and recycling drop-off centres, the effective management of efficient, reliable and secure communications is critical.
The problem the City faced was that the different network devices used to maintain and manage network security, such as intrusion detection devices and firewalls, had to be managed by IT staff members who not only had many other demands on their time, they were not experts in IT security.
As a result, whilst the City was aware that their different log files had to be monitored constantly in order to gain insight into performance issues, there was simply a lack of qualified resource to carry this out more than once or twice a week. Further, round the clock monitoring was out of the question on a local government budget.
“We knew we should be doing more” says David Bellchambers, the Manager Information Technology of the City of Boroondara “but we weren’t.”
Tesserent was able to demonstrate that its managed security service could deliver The City of Boroondra’s wish list of security protocols at a highly affordable cost with proven return on investment. Not only could Tesserent significantly improve the performance of the City’s network by introducing new protocols, it would also enable a move to 24/7 365 day monitoring by an expert and ‘always on’ team.
“Tesserent offers a much better return on investment for us. The service cost is about the same as our previous budget but we get a whole new level of expertise, service, technology and round the clock monitoring on top; something that would be impossible to do on our local government in-house budget,” noted David Bellchambers, Manager Information Technology, City of Boroondara.
Tesserent now manages all aspects of The City’s Network Security, using two Tesserent gateway appliances that have been load-balanced and are located in separate locations. This ensures fail-over in case one of the servers goes down.
A Tesserent managed firewall also protects the City’s servers and workstations from network-level attacks, including protocol anomalies, connection flooding and denial-of- service attacks.
Shortly after implementing the managed security service, the Tesserent team detected and foiled an attempt to hack the Council thanks to the Tesserent intrusion detection and prevention module that is integrated with the firewall. “Had we been operating our old in-house system it is likely that the attack would have gone unnoticed” noted Bellchambers.
“We now have an exponentially sophisticated security system in place which offers enhanced performance and, critically, peace of mind”.
The City has now been a satisfied Tesserent customer for eight years. “I think it’s an imperative service, I don’t see how anyone can ensure network security without it”, notes Bellchambers “We have achieved a level of protection and security that would simply be out of reach on a local government budget if we managed it in-house”. The benefits of Tesserent’s solution for The City of Boroondara include:
- Log files are now regularly and routinely checked to gain insight and drive performance.
- Improved security has reduced network errors and issues.
- Proven return on investment with a superior solution for flat service cost.
Peace of Mind
- 24/7 365 days a year monitoring and access to Tesserent’s expert team.
“For more than eight years, Tesserent have provided the City of Boroondara with all the advantages of a 24/7 enterprise-grade security service without the prohibitively high costs of maintaining an internal team. This allows us to focus on delivering services to the business. The Tesserent team has amazing expertise and astonishing response times.”
Manager Information Technology
City of Boroondara