24x7 Cybersecurity Operations Centre (SOC)

The Tesserent SOC is a world class, ISO 27001 certified facility where our team of dedicated cybersecurity specialists monitor and manage your environment.

Our SOC is staffed with senior security analysts and engineers, with many years of experience in the security vertical, as well as Operational & SOC managers who oversee security operations. SOC staff work closely with your organisation’s response team via our established playbooks, to ensure security issues are addressed quickly upon discovery.

Our analysts are trained to identify anomalous activity that could be indicative of a security incident or compromise, complimented by machine learning technology, ultimately designed to monitor abnormalities/algorithms to define patterns within security events through stringent correlation & triage activities, underpinned by highly scrutinised security frameworks.

Your dedicated Service Delivery Manager will provide service governance and project management of contracted deliverables, ensuring continuous service improvement in line with your business growth while developing trusted relationships and being a client advocate for you within Tesserent.

The main responsibilities of the Service Delivery Manager are:

Be a primary contact for the customer, acting as a conduit into Tesserent and point of escalation

• Oversee the delivery of services to our customers

• Ensure that all subscribed services are consistently being delivered within SLA and to Tesserent standards

• Manage the relevant SLA and ITIL processes

• Ensure that all contracted service reporting is delivered as per SLA

• Management of subscribed Service Review meetings

• Maintain regular contact with the customer and evaluate feedback to develop quality service improvements

• Have a clear understanding of the customers business and subscribed service(s) to drive continual service improvement

• Work with the Tesserent Sales Executive to develop and manage additional projects related to the service.

Tesserent have established Security Operations Centres with staff located across both New Zealand and Australia.

Tesserent follows the NIST 800-61 framework when dealing with major cyber security threats in our customers' environments.

The framework consists of the following steps;

Preparation – Tesserent’s proactive approach to incident response delivers your organisation an incident response plan, ensuring those responsible for participating understand their roles and responsibilities, and that your organisation has a plan in place when the worst happens. Preparation is a proactive measure that has the biggest influence on reducing the impact of cyber incidents, whilst assisting to prevent an incident in the first place.

Detection – Tesserent assists in ensuring that your organisation will not only have the appropriate security tools in place, such as SIEM and EDR, but that the information being collected is relevant and inline with best practice, assuring protection of the data that matters to you and keeping your security solution cost-effective. In addition to providing skilled analysts and engineers, we also arm them with advanced threat detection tooling and techniques such as AI and automation.

Analysis – Tesserent analyses security alarms, events, and incidents to deliver end-to-end incident response for your organisation. Our team of specialists analyses an incident to determine the source, how best to remediate it, and to confirm remediation steps are complete using a combination of automated and manual techniques.

Containment and Eradication – Containment and Eradication without the appropriate skills can result in further organisational damage - critical data may be deleted, or assumptions made on the ‘eradication’ of a threat actor, when they may still be active elsewhere, or commonly, have placed back doors in your environment to regain access. Tesserent has the skills to contain and eradicate major cyber security incidents to their entirety. Tesserent can also conduct forensic analysis when required.

Recovery – Tesserent supports organisations in recovery through post incident review, recommendations for improvement to prevent the recurrence of incidents, and supporting documentation reviews.

Post Activity – Tesserent will carry out any further forensic activities as requested by the Customer, including providing reporting aligned with your governing body, or federal government guidelines. Tesserent has the capacity to speak in court if your incident becomes a legal matter.