JLL achieves data protection success rates of 95%+

August 29, 2021 • Client Story
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JLL is a Fortune 500 company specialising in real estate and investment management. JLL has operations in over 80 countries with over 80,000 employees world wide. Revenue as of 2017 was US $7.9 billions, while fee revenue was US$6.7 billions.

Project Challenges

Prior to working with iQ3 (now Tesserent), JLL was experiencing issues with their backup and disaster recovery solutions. JLL’s backup infrastructure was cumbersome and required heavy administration and management overhead. In addition to this, significant ongoing investments were required to keep up with the organisation’s service level agreements, which were typically achieving less than 70% success rates. JLL also identified that their Asia Pacific markets were growing rapidly, and combined with a natural disaster in the region, it sparked a review into the organisation’s recoverability and business continuity. The findings of JLL’s review led them to go to market to find a new, more robust and scalable solution that was able to meet their current backup and disaster recovery objectives.

Why iQ3 / Tesserent?

In 2011, JLL sent out RFP’s to various vendors for a cloud-based backup solution to replace their current infrastructure. iQ3 demonstrated their knowledge by presenting, not only the best technical solution, but critically one that would meet and exceed their internal SLA’s for data retention, disaster recovery and business continuity. iQ3 (now Tesserent) won the tender process and initially rolled out a new cloud-based backup and recovery solution that addressed the company’s regional data as the primary phase. Following a successful implementation period, the service was then extended to cover JLL’s primary data centre locations across APAC. iQ3 brought extensive skills and expertise across a range of infrastructure areas and have been engaged to deliver a number of critical upgrades, refreshes, migrations and ongoing services in their virtualised infrastructure over the past 5 years.

Project Benefits

Over the past 5 years since working with iQ3 (now Tesserent), JLL have experienced data protection success rates of 95%+. This means that the organisation can now meet their audited compliance service level agreements for business continuity, which has been tested on several occasions due to regional environmental emergencies since the service was initiated. The iQ3 team have integrated with JLL’s internal operations team as well as JLL’s IT outsource team to create the ideal solution for the global organisation. The iQ3 cloud service allows JLL and their teams to focus on more productive value-added services and operations within the business rather than managing a business and data insurance policy.

Over the last 5+ years, iQ3 has proven their professionalism and customer focus attitude. The organisation has great people, a great culture, and their specialists are equipped with the relevant in-depth technical skills. Their team is always ready to provide support and they often go above and beyond what is expected of them.

— Paul Pujawiyatna, Associate Director, Asia Pacific Technology Operations
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