Customer Identity and Access Management (CIAM)

Identity is the backbone of security. Let’s secure your customers’ data and your relationships.

Securing customers and delivering better experiences with Modern Identity Solutions

Bring superior security and usability to your Customer Identity and Access Management (CIAM) solutions. Tesserent is your partner for modern CIAM; where identity-verified customers interact with your organisation, sharing protected sensitive data, securely.

How we can assist:

Our experience in CIAM and Digital Identity across services such as myGov and EntraID ensures we understand the unique service landscape and strict data policies in ANZ.

  • Understand your users and how they interact with your organisation

  • Deliver seamless verification and customer experiences

  • Enhance personalisation across channels

  • Offer secure interactions at all times, while protecting customer data

We are here to help you provide streamlined, trusted ways for your customers to interact with your organisation, while protecting their digital identities and information.

Ours is a four-phase process:

  • CIAM Review

  • CIAM Strategy and Architecture

  • CIAM Implementation and Uplift

  • CIAM Managed Services

What is Customer Identity and Access Management?

Customer Identity and Access Management (CIAM) is designed to verify external user identity and access permissions, offering data security, with optimal user experience and personalisation. A modern, advanced CIAM experience is a competitive lever and reputation amplifier.

Why is IAM Important?

  • Ensure compliance with customer data regulations like the GDPR and KYC

  • Drastically reduce the risk of customer data theft, leaks, and accidental deletion

  • Add protection to your customers and their private information you hold

  • Provide a seamless user experience across channels

  • Increase trust and satisfaction among customers

  • Improve customer retention and acquisition

  • Decrease the time it takes to deliver new services to customers

What is a CIAM Review?

A CIAM Review will identify how and where customers interact with your external-facing applications and systems, security and data privacy controls, and current user experience.

  • Authentication methodology review

  • Assessment of current CIAM controls and data use

  • IAM lifecycle review (onboarding, offboarding, role switching)

  • Role-based access control (RBAC) review

  • Customer experience review

  • Data security controls and user policies review

Developing a CIAM Strategy and Architecture

A comprehensive CIAM Strategy and Architecture will determine customer identity and access requirements, secure identity verification technologies and controls, data sharing policies and procedures, and user experience and personalisation goals and techniques. We work with your current CIAM solutions including Microsoft, SailPoint, Ping, Okta, CyberArk, and more, to deliver real value on investment.

Designing CIAM with compliance

Customer Identity and Access Management is central to many customer data privacy legislations. We can assess and uplift your IAM to meet the GDPR, PCI-DSS, KYC, and more.


CIAM Implementation and Uplift

During the CIAM Implementation and Uplift phase, we assist in a broad range of tasks tailored to the environment, such as IT architecture, data migration, controls roll-out, optimising licensing, new CIAM pilot programs, systems integration, cloud configuration, user segmentation and personalisation strategies.


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CIAM Managed Services

Running CIAM alone internally can result in significant strain on your own resources. With our CIAM Managed Services, you can gain access to customer service for CIAM, user lifecycle management, scheduled or on-demand RBAC reviews, and more. Choose our CIAM Managed Services to remove administrative overheads.


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How can Tesserent help?

Tesserent by Thales is a worldwide leader in Identity and Access Management, with over 110 identity specialists and deep experience with a wide range of organisations. Our CIAM services are designed specifically for your needs and may include:

  • CIAM Review

  • CIAM Strategy and Architecture

  • CIAM Implementation and Uplift

  • CIAM Managed Services

Modern Customer Identity and Access delivers trust in security and positive experiences to your customers. Promote your CIAM to a key competitive lever, with Tesserent.


Contact us

Speak with a Tesserent
Security Specialist

Tesserent is a full-service cybersecurity and secure cloud services provider, partnering with clients from all industries and all levels of government. Let’s talk.

Let's Talk
Tess head 9 min